Terms & Conditions for ITRA Programs
In line with our COVID SAFE CLASSROOM POLICY, please read our terms and conditions carefully before booking into any of our programs. All programs take into account our COVID SAFE practices and all students are expected to follow them..
Innovate Technology and Robotics Academy reserves the right to amend any terms and conditions at any point without prior notice.
Registrations– Registrations must be completed in full with payment for the current term, before a student is allowed to attend ITRA programs.
Academy hours– Please follow the stated hours of the academy program you have signed up for. Students should not be dropped off earlier at our training centre or left unattended as ITRA cannot be held responsible for any situation arising from failure to adhere to this policy. Students are to be picked up promptly after each session. Late Pick Up Fee of $1 per minute applies in the event of a late pick up.
Care of equipment– All equipment are the property of ITRA and are not to be removed from the training centre. Students are required to adhere to the rules set by ITRA when it comes to handling equipment. All equipment must be handled with care. Should a student damage any form of equipment, the said student’s parent is liable to compensate ITRA, the full retail price of the damaged equipment.
Responsible Digital Citizenship – At ITRA, students are expected to respect the software and the intellectual property of all technology used. All software /emails given for use at ITRA must be treated with care and not distributed to others or handled inappropriately. No form of cyberbullying of anyone in the academy will be tolerated. Parents must be fully aware of what your child is using at ITRA which will always be communicated to you in academy emails and check with your child’s instructor if you require clarification.
Zero tolerance for disruptive behaviour, bullying and compromising the safety and enjoyment of others – ITRA has a zero tolerance policy for any form of bullying or engaging in behaviour that is disruptive or compromises the safety of other students or instructors. Any student who willfully engages in disruptive behaviour or any form of bullying will be asked to leave the academy. Parents will be notified immediately to pick up their child. There will be no refund given in this circumstance. We have a zero tolerance policy for any form of aggressive or rude behaviour towards instructors or any child in the program. Parents will be notified to come and collect their child if the said student compromises the safety, enjoyment and experiences of others.
Parent involvement – As the academy is a classroom based program with hands-on practical activities and moments of reflection and learning from an instructor, parents are NOT permitted to sit in the classroom. We encourage parents to speak with instructors regarding the progress of a student.
Children First Policy – We owe it to every student that they will have our full attention while the program is in session. We also value their safety. If you are not an Innovate academy student but interested in joining the academy, please book your seat online We are unable to entertain any walk-in enquiries at the door of our training centre due to our classroom setting and our instructors focus is on the students. We seek your kind understanding on that. If you wish to speak to us, please call +61 39764 8281 to make an appointment.
Personal safety and the safety of others – Please inform your instructor if your child has any allergies or medical conditions. If your child has a medical action plan, please pass it to the instructor. Kindly be mindful of other children in the program who may have allergies and observe the NO-NUT policy. Students are also expected to treat their fellow academy participants and instructors / facilitators with respect.
Safe Working With Children– All ITRA head instructors and facilitators have a valid Working With Children Check.
Feedback or concerns– If you need to speak to an instructor, please do so before or after a session as our focus is on our students during the session.
Consent to photography– Consent to photography is required to attend any program provided by ITRA c/o Innovate Ahead Group Pty Ltd. Scope of consent to photography includes consent to publish photographs related to the programs on innovatetechacademy.com, social media platforms and direct marketing materials. Any requests to decline this consent to photography must be done so in writing. ITRA undertakes not to misrepresent a student’s participation in the program.
Intake into ITRA– Intake into ITRA is at the start of every school term. This is in the best interests of our students. If you have missed the intake for the current term, please register for the next term instead.
Make-Up Sessions – In the event of of a public holiday, a make up lesson will be provided at a date and time chosen by ITRA, subject to availability of instructors OR extended academy sessions may be arranged at the discretion of the academy. Please read all communication given regarding these changes which will be sent to all parents.
Academy Enquiries – Please contact ITRA at +61 3 9764 8281 or email
[email protected] if you have any questions. For current students, you may also use the private academy email.
Innovate Technology and Robotics Academy Refund Policy
There will be No Refund given upon any withdrawal from Innovate Academy, therefore we advise all parents to read our policies very carefully and plan your schedules before registering for any of our programs.
No refunds will be given should your child miss a session / several sessions or the entire term.
There will be no refund for Change of Mind so please consider your finances and individual circumstances before you sign up for any program.
No refund will be entertained after the term has started (for term academy programs).
If a refund is requested because the student is ill, a medical certificate must be provided for our consideration. Please do not send any unwell child to class at any point. Instead, please notify ITRA so as to organize a make up session (online only) or a credit.
Refund under special circumstances may be given solely and entirely at the discretion of the management. The management reserves the right to refuse a refund at any point. Should a refund be given under special circumstances, an admin fee of $30 will apply per student, per program.
A transfer of term fee of $30 applies for students who requests to transfer their current term of study to the next term after the term has commenced.
A transfer of course fee of $30 applies for change of course during the current term after term has commenced.
Please consider your financial status and obligations or responsibilities before you purchase any of our programs. Innovate Technology and Robotics Academy will not be held responsible for any issues arising from your financial position at any point.
NOTE
Upon purchase of a program at Innovate Technology and Robotics Academy, it is deemed you have read, understood and agree with Innovate Technology and Robotics Academy’s Terms and Conditions. Innovate Technology and Robotics Academy reserves the right to amend the Terms and Conditions without prior notice.
Innovate Technology and Robotics Academy School Programs Terms and Conditions
1. Registration – Registration and payment is required before joining the program each term.
2. Care of equipment – This is required on the part of the student joining the program. Should a student damage any form of equipment, the said student’s parent is liable to compensate ITRA, the full retail price of the damaged equipment.
3. Respect for instructors and students – Students are expected to show respect for instructors and other students by working well in class and not spoiling the learning experiences of others. Students who do not comply with this may not participate in the program. There is a process ITRA follows and parents of the said students will be contacted first and a mutual working together towards inproving the situation is our first approach before anything else. Similarly, all communication between a parent and ITRA will be done with mutual respect in regards to phone or written communication.
4. Consent to photography – For the purpose of class updates and / or school newsletter or website marketing of the said school. Please notify ITRA in writing if you decline to give consent.
5. Refund policy – a. There are no refunds given for booking into a school program. Please ensure that the student has a clear schedule before booking into the program. b. There are no refunds or make up classes given for family holidays or personal reasons. We advise you not to enroll the student into the program for the term if the student is going to miss classes. c. Refunds will only be given at the discretion of the management and if so, a $20 admin processing fee will apply.
6. School camps – Sessions affected by official school camps will be made up with alternative sessions either in the student’s school at a selected time, at Forest Hill College or online.
7. Students who are unwell – Please do not send a student who is unwell to class. If the student has not been to school that day because he / she was unwell, the student must not come to class after school. Please contact ITRA by email to arrange a make-up session. Parent must contact ITRA by email to inform absence on the same day before class commences. Where ITRA is notified after the class or at the end of term, no make-up session can be arranged. Make up session will be offered where possible in-class when we can accommodate and alternatively will be an online session.
8. Late Pick Up’s – All students should be picked up on time after class. Late pick up fees apply for late pick up’s after class at $1.00 per minute after the official class time.
9. Responsible Digital Citizenship – At ITRA, students are expected to respect the software and the intellectual property of all technology used. All software /emails given for use at ITRA must be treated with care and not distributed to others or handled inappropriately. No form of cyberbullying of anyone in the academy will be tolerated. Parents must be fully aware of what your child is using at ITRA which will always be communicated to you in academy emails and check with your child’s instructor if you require clarification.
10. Email and General Communication – Every effort is made towards adding each contact email to the mailing list because we want you to know exactly what is going on in our classrooms. Please follow the instructions given as to how to whitelist ITRA emails so that they do not end up in your spam or promotions folder and deliverability of these emails is always accurate (according to all major email providers) unless the incorrect email address is provided at the point of registration to us. We respectfully ask that our staff not be blamed if these emails end up in the folders other than the primary folder (inbox) as this cannot be controlled at our end at all. Your interaction with these emails from ITRA (opening and reading them) will ensure better deliverability of these emails to the appropriate folder. Text messages do not accompany every email and are only used for very important messages that we do not want you to miss.
